Successful Strategic Solutions
The Sollertis Business Relationship Management (BRM) solution delivers strategic BRM capabilities to senior professionals of service provider business units and organizations (IT, HR, Facilities etc.). BRM is the enabler of business Digital Transformation through the disciplines of Demand Shaping, Exploring, Servicing and Value Realization.
The solution contains advanced capabilities for the management, life cycle and business insight of business strategy, business outcomes, business units and business initiatives and value harvesting through to business processes and business kpi's, complaints, improvement register, risk register and business engagements. With over 15 dashboards and hundreds of business value dashboard widgets, the solution enables any service provider department to align and demonstrate business value. This is the must have solution for any BRM and any business trying to managed their Digital Transformation strategy, with the capabilities defined in this solution having been designed and built in accordance with the Business Relationship Management Institute BRMBOK (Business Relationship Management Body of Knowledge).
Digital Transformation enablement is delivered through the BRM mApp through the delivery of the core BRM disciplines of:
When everyone in an organization is 'pulling' in the same direction with a shared vision and understanding of strategy and the desired outcomes, the results are positive across so many areas:
With Business Relationship Management processes and roles in place, business strategy and desired business outcomes are understood and communicated consistently.
Business Relationship Management ensures that all staff across an organization understand the 'why',
the 'what', the 'who', the 'when', the 'which' and the 'how' of a business.
The 'why' is the strategy, purpose and meaning of the business,
The 'what' are the outcomes and critical success factors, both delivered and desired.
The 'who' refers to the business units/departments/divisions/staff.
The 'when' refers to the critical dates/deadlines/target periods
The 'which' defines which initiative/project/change should be pursued for the good of the business (strategy).
The 'how' refers to the business processes, activities and measurements (KPI's) that the workforce carry out and achieve in pursuit of the business outcomes and business objectives.